Case studies

Royal Life Saving Society

This Staff Development Project was aimed at the Royal Life Saving Society achieving their customer service charter.

The Royal Life Saving Society Australia Northern Territory branch (RLSSANT) has a vision “For every Territorian to have the ability & access to both water safety education and training to enhance a healthy, happy and safe aquatic community.”

In delivering our outcomes we are committed to a Client Service Charter that takes into account the expectations and diverse backgrounds and needs of the organisation’s clients and stakeholders.

This project involved working closely with the Executive Director - Floss Roberts, firstly looking at different staff members needs and then developing a training program. Sounds easy but this is were Debbie’s expertise (RTC) comes into play, in looking at the organisation’s Code of Practice and workplace cultures and then create a training program that assisted the organisation to upskill its staff in a way that will help them on the road to achieving their goals and objectives, by seeing real changes in workplace behaviour. The program included facilitating workshops for staff ranging from Workplace Environments and Team Building to Project Management and Public Speaking.

Feedback included:

“This training program has really put things into perspective for me, I now know what ‘s expected in my work environment, how I can better work with my other co-workers and I have gained skills in project management. Perhaps we should be taking part in annual staff development programs”

Mark FitzSimmons RLSS Staff Member

Early Childhood Australia

This was a pilot program looking at providing staff who were already providing training information sessions further skills required to develop their own training programs. Staff from ECA outlined their needs in gaining confidence with delivery methods and facilitator techniques to meeting client’s needs and gaining skills in how to set learning outcomes and design training programs. These clients opted to participate in training towards a nationally recognised qualification which would then assist them in their individual career goals as well as meeting their employer's (ECA) requirements for staff development. Participants completed the Certificate IV in Training and Assessment and RTC contextualized the course and everything from dates for class delivery to assessment tasks were catered within this groups industry/employment requirements.

Feedback included:

“This course has really assisted me to ensure the training I deliver is to a good standard, I understand more about training packages, and setting learning outcomes. This will assist me in design and delivery for the Professional Development that our organisation provides. We appreciated RTC flexible delivery and personalized service”

Maddy Porter ECA Training/Inclusion Consultant